EXIN EPI Certified Information Technology Operator
EXIN EPI® CITO® is designed to test the skills and knowledge required of a modern IT professional working in entry-level IT. The certification covers the fundamental processes of IT operations.
Exam
Certification by
per person
Level
Duration
Training Delivery Format
Face-to-face / Virtual Class
Associated Certification
per person
Level
Duration
Training Delivery Format
Face-to-face (F2F) / Virtual Class
Associated Certification
Class types
Public Class
Private Class
In-House Training
Bespoke
Who should attend?
CITO is intended for aspiring and existing IT professionals who are at entry level or have up to two years of working experience in IT. It is recommended candidates have a basic knowledge of (operating) systems, network and/or applications, and service desk operations.
Learning Outcome
After completion of the course the participant will be able to:
• Understand the role and importance of Information Technology in the organisation
• Describe the function of the IT organisation, roles and responsibilities
• Provide technical input for vendors RFP (Request for Proposal)
• Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
• Execute basic projects using principles of project management
• Deploy applications and understand application life cycle management
• Identify the options for virtualisation and storage solutions
• Create, publish and maintain documentation
• Operate incident and event management and request fullment
• Identify risk and understand the principles of risk management
• Design, implement and operate security logging
• Understand the principles of information security
• Monitor and report on quality in IT
Course Content
IT Strategy
- The need for IT
- IT strategy and key objectives
- IT services and service catalogue
- IT and data centre infrastructure
IT Organization
- IT organization
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
Vendors
- Vendor selection
- Technical coverage and due diligence of RFP
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance
- Support
- Monitoring and reporting
Project Management
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
Applications
- Application Programming Interface (API)
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
System Administration
- Server hardware/administration
- Storage
- Virtualization
- Database administration
- Network essentials
Documentation
- Documentation guidelines
- Lifecycle of documents
- Types of documents
- Document categories
Service Management
- Service desk
- Event management
- Request fulfillment
- Incident management
Risk
- Guidelines
- Assets
- Threats
- Vulnerabilities
- Existing controls
- Consequences
- Risk analysis
- Risk evaluation
- Risk treatment
Information Security
- Standards and guidelines
- Confidentiality
- Integrity
- Availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
Technology Trends
- Cloud computing
- Big Data
- Internet of Things (IoT)
- Social media
- Mobile applications
- Bring Your Own Device (BYOD)
Quality
- Quality control
- Quality assurance
- Metrics
- Key Performance Indicators (KPIs)
Certification
| Duration: | 01 hour |
| Number of Questions: | 40 (Multiple Choice) |
| Pass mark: | 65% |
| Open book: | Yes |
| Training mandatory | Yes |
| Electronic equipment allowed: | No |
| Level: | Foundation |
| ECTS Credits: | 2 |
| Languages: | English |
| Requirements for certification: | Evidence of training of CITO® by an EXIN accredited training provider. |
At this time, this course is available for private class and in-house training only. Please contact us for any inquiries.