Certification Preparation
EXIN BCS Professional Certificate in Stakeholder Engagement
The EXIN BCS Stakeholder Engagement Professional assesses knowledge and understanding of key frameworks and techniques used when working with stakeholders. The particular focus of this certification is on the application of these frameworks and techniques by business analysts, when working with stakeholders on business change projects.
Exam
EXIN BCS Professional Certificate in Stakeholder Engagement
Certification by
EXIN
RM2,600.00
per person
Level
Advanced
Duration
2 Days
Training Delivery Format
Face-to-face / Virtual Class
Associated Certification
EXIN BCS Professional Certificate in Stakeholder Engagement
RM2,600.00
per person
Level
Advanced
Duration
2 Days
Training Delivery Format
Face-to-face (F2F) / Virtual Class
Associated Certification
EXIN BCS Professional Certificate in Stakeholder Engagement
Class types
Public Class
Private Class
In-House Training
Bespoke
Who should attend?
This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders. The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particularbusiness analysts and project managers.
Learning Outcome
You will be able to:
- Identify types of stakeholders and recognize the need for stakeholder engagement
- Explain stakeholder prioritization and management
- Explain stakeholder planning and monitoring
- Define the communication process
- Identify barriers to communication and describe the range of listening behaviors
- Explain the Tuckman and Jensen process for group formation
- Define the roles and stages of a facilitated workshop
- Describe a range of elicitation and visualization techniques used in a facilitated workshop
- Define the nature of rapport and the rationale and techniques for building rapport
- Explain the creative problem-solving process
- Identify a range of creative thinking techniques
- explain the process for managing expectations
- describe the principled negotiation approach
- explain the Thomas-Kilmann Conflict MODE instrument
- explain integrative and distributive negotiation
- explain different causes of conflict
Course Content
1. Stakeholders
1.1 Types of stakeholders
1.2 Stakeholder analysis and prioritization
1.3 Stakeholder planning and monitoring
1.4 Stakeholder perspectives
2. Communication
2.1 The communication process
2.2 Barriers to communication: semantic, physical, psychological
2.3 Active listening
2.4 Listening behaviors: judging, filtering, being right, rehearsing
3. Working with Stakeholder Groups
3.1 Group development process: forming, storming, norming, performing, adjourning
3.2 Learning styles: activist, pragmatist, reflector, theorist
4. Facilitated Workshops
4.1 Benefits of facilitated workshops
4.2 Roles in a facilitated workshop
4.3 Stages of a facilitated workshop
4.4 Facilitated workshop planning
4.5 Running a facilitated workshop
4.6 Facilitation techniques: elicitation and visualization
5. Rapport
5.1 The nature of ‘rapport’
5.2 Mehrabian’s elements in communication: words (verbal), tone of voice (vocal), body language (visual)
5.3 Techniques for creating and sustaining rapport
5.4 Building rapport using mirror, match, pace
6. Creative Problem-Solving
6.1 The creative problem-solving process
6.2 Barriers to creativity: perceptual, emotional, intellectual, cultural, environmental
6.3 Techniques for generating ideas
6.4 Managing the creative thinking process using de Bono’s six hats
7. Managing Expectations
7.1 Categories of expectations
7.2 Sources of expectations: controllable and uncontrollable expectation creators
7.3 Process for managing expectations
8. Negotiating with Stakeholders
8.1 Principled negotiation
8.2 BATNA (Best Alternative to a Negotiated Agreement)
8.3 Integrative and distributive negotiation
9. Managing Conflict
9.1 Roots of conflict – goals, judgements, values
9.2 Options for conflict resolution
9.3 Thomas-Kilmann conflict MODE instrument
Certification
| Duration: | 01 hour 30 minutes |
| Number of Questions: | 40 (Multiple Choice) |
| Pass mark: | 65% |
| Open book: | No |
| Electronic equipment allowed: | No |
| Level: | Advanced |
| ECTS Credits: | 4 |
| Languages: | English |
| Requirements for certification: | Successful completion of the EXIN BCS Stakeholder Engagement Professional exam. |
HRD Corp Claimable Course
At this time, this course is available for private class and in-house training only. Please contact us for any inquiries.