EXIN SIAM™ Foundation
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
Exam
Certification by
per person
Level
Duration
Training Delivery Format
Face-to-face / Virtual Class
Associated Certification
per person
Level
Duration
Training Delivery Format
Face-to-face (F2F) / Virtual Class
Associated Certification
Class types
Public Class
Private Class
In-House Training
Bespoke
Who should attend?
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Learning Outcome
You will be able to
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Course Content
1. Introduction to SIAM
1.1 SIAM fundamentals
1.2 SIAM layers and structures
2. SIAM Implementation Roadmap
2.1 SIAM implementation key stages
3. SIAM Roles and Responsibilities
3.1 SIAM roles and responsibilities
4. SIAM Practices
4.1 Practices of SIAM
5. Processes to Support SIAM
5.1 Processes in a SIAM ecosystem
5.2 Objectives and SIAM considerations of the main processes
6. SIAM Challenges and Risks
6.1 Challenges, associated risks, and potential mitigations
7. SIAM and Other Practices
7.1 Other practices
Certification
| Duration: | 01 hour |
| Number of Questions: | 40 (Multiple Choice) |
| Pass mark: | 65% |
| Open book: | No |
| Electronic equipment allowed: | No |
| Level: | Foundation |
| ECTS Credits: | 2 |
| Languages: | Chinese, English, German, Japanese |
| Requirements for certification | A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification. |
At this time, this course is available for private class and in-house training only. Please contact us for any inquiries.