ITIL 4 Foundation
IT service management with ITIL 4 Foundation certification is a comprehensive program that provides you with a thorough understanding of the ITIL framework and its core concepts. You will learn about the latest technology advancements and operational processes, and develop the skills to apply ITIL 4 to real-world scenarios. With this certification, you'll have the knowledge and confidence to drive better service management outcomes for your organization.
*This training program includes mandatory exam booking and vice versa.
*In SMART Partnership with CT Academy for ITIL 4®
Certification by
per person
Level
Duration
Training Delivery Format
Face-to-face / Virtual Class
Associated Certification
per person
Level
Duration
Training Delivery Format
Face-to-face (F2F) / Virtual Class
Associated Certification
Class types
Public Class
Private Class
In-House Training
Bespoke
About this course
Target Group (By Designation)
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.
Targeted Industry / Industries
All IT-centric businesses such as Computer Hardware Manufacturer, Software Development, BPO, Storage and Managed Services, and IT Professional Services Industry along with other major enterprises in retail, finance, pharmaceuticals, entertainment and manufacturing which has an in-house IT support staff.
Who should attend?
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
Learning Outcome
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.
Prerequisites
Course Content
Course Objectives
Exam Overview
ITIL ® V3 vs ITIL® 4
- What is the difference between ITIL ® V3 and ITIL ® 4?
- What is ITIL ® 4 certification scheme?
- What are the certification levels called?
- I have taken ITIL Foundation, how should I transition to ITIL ® 4?
Introduction
- What is ITIL® 4?
ITIL Service Value System
Service Management
a)Key Concepts of IT Service Management
- The nature of value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and Services
- Service relationships
- Value: outcomes, costs, and risks
- Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value streams and Processes
Service Value Sytem
- Opportunities and Demand
- Value
- ITIL Guiding Principles
- Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain and Build
- Deliver and Support
Continual Improvement
- Steps of the continual improvement model
ITIL Management Practices
a)General Management Practices
- Architecture Management
- Continual Improvement
- Information Security Management
- Knowledge Management
- Measurement and Reporting
- Organizational Change Management
- Portfolio Management
- Project Management
- Relationship Management
- Risk Management
- Service Financial Management
- Strategy Management
- Supplier Management
- Workforce and Talent Management
b)Service Management Practices
- Availability Management
- Business Analysis
- Capacity and Performance Management
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Design
- Service Desk
- Service Level Management
- Service Request Management
- Service Validation and Testing
c)Technical Management Practices
- Deployment Management
- Infrastructure and platform Management
- Software development and Management
Acknowledgements
Certification
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Certification
ITIL® 4 Foundation Certificate in IT Service Management by AXELOS after passing the exam
At this time, this course is available for private class and in-house training only. Please contact us for any inquiries.