VeriSM™ Essentials
VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.
Exam
Certification by
per person
Level
Duration
Training Delivery Format
Face-to-face / Virtual Class
Associated Certification
per person
Level
Duration
Training Delivery Format
Face-to-face (F2F) / Virtual Class
Associated Certification
Class types
Public Class
Private Class
In-House Training
Bespoke
Who should attend?
VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.
Course Content
1. The Service Organization
- Organizational context
- Organizational governance
- Digital transformation
2. Service Culture
- Service culture
3. People and Organizational Structure
- Organization structure
- Service management challenges
4. The VeriSM™ Model
- The VeriSM™ model
- Adapting the VeriSM™ model
5. Progressive Practices
- Progressive practices
6. Innovative Technologies
- Impact of technology
7. Getting Started
- Getting started
Certification
| Duration: | 30 minutes |
| Number of Questions: | 20 (Multiple Choice) |
| Pass mark: | 65% |
| Open book: | No |
| Electronic equipment allowed: | No |
| Level: | Foundation |
| ECTS Credits: | 1 |
| Languages: | English, Japanese, Portuguese, Chinese, Dutch, German |
At this time, this course is available for private class and in-house training only. Please contact us for any inquiries.